2020 hindsight: the first 12 months of the COVID-19 pandemic. A special report under s31 of the Ombudsman Act.

In this report, we look back on the first 12 months of the pandemic and report on what we have seen, primarily through the lens of complaints we received from individuals about the actions taken by NSW Government agencies.

Note: This resource was originally published on opengov.nsw.gov.au. The OpenGov website has been retired. If you have any questions, please contact the Agency Services team at transfer@mhnsw.au

Agency

• New South Wales Ombudsman